Patrolog

Terms of Service

Last updated: November 26, 2025

1. Acceptance of Terms

By accessing and using Patrolog.com ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our Service.

These terms apply to all users of the Service, including customers who submit reviews or complaints, companies that manage their profiles, and general visitors to the website.

2. Description of Service

Patrolog.com is an independent review platform that allows users to search, read, and submit reviews and complaints about logistics companies operating in Europe. We provide:

  • Public access to company information and ratings
  • User-submitted reviews and ratings
  • Complaint filing and tracking system
  • Company profile management for businesses
  • Search and filtering tools

3. User Accounts

3.1 Account Creation

To use certain features, you must create an account and provide accurate, current information.

3.2 Account Responsibility

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Keeping your information up to date
  • Notifying us immediately of any unauthorized access

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or abusive behavior.

4. User Content

4.1 Content You Submit

You retain ownership of content you submit, but grant us a worldwide, non-exclusive, royalty-free license to:

  • Use, display, and distribute your content on our platform
  • Modify and reformat your content as needed
  • Use your content for promotional and marketing purposes

4.2 Content Standards

You agree not to submit content that:

  • Is false, misleading, or defamatory
  • Violates any law or regulation
  • Infringes intellectual property rights of others
  • Contains hate speech, harassment, or discriminatory content
  • Includes spam, advertising, or solicitations
  • Is obscene, pornographic, or offensive

4.3 Content Moderation

We reserve the right to review, edit, remove, or reject any content submitted to our platform at our sole discretion. We are not obligated to monitor all content but may do so to ensure compliance with these terms.

5. Reviews and Ratings

5.1 Authenticity

All reviews must be based on genuine experiences with the company being reviewed. Fake or fraudulent reviews are strictly prohibited and may result in account termination and legal action.

5.2 Company Responses

Companies may respond to reviews and complaints. We encourage professional and respectful responses. Companies may not offer incentives in exchange for positive reviews or removal of negative reviews.

5.3 Review Visibility

We may display reviews publicly after moderation. Reviews may be edited or removed if they violate our content standards or if legally required.

6. Company Profiles

6.1 Profile Claims

Companies may claim and manage their profiles by verifying ownership. Unauthorized claims are prohibited.

6.2 Profile Information

Companies are responsible for ensuring their profile information is accurate and up to date. False or misleading information may result in profile suspension.

7. Intellectual Property

The Service and its content, including but not limited to text, graphics, logos, images, and software, are the property of Patrolog.com or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any part of our Service without express written permission from us.

8. Prohibited Activities

You agree not to:

  • Use the Service for any illegal purpose or in violation of applicable laws
  • Impersonate any person or entity or misrepresent your affiliation
  • Attempt to gain unauthorized access to any portion of the Service
  • Interfere with or disrupt the Service or servers connected to it
  • Use automated systems to scrape or copy content without permission
  • Introduce viruses, malware, or other harmful code
  • Manipulate ratings, rankings, or search results through artificial means

9. Disclaimers

Patrolog.com is provided "as is" and "as available" without warranties of any kind. We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Information provided on the Service is accurate, complete, or current
  • Reviews and ratings reflect actual customer experiences
  • The Service will meet your requirements or expectations

We are not liable for any decisions made based on information available on our platform. Reviews and complaints represent user opinions and experiences, not verified facts.

10. Limitation of Liability

To the maximum extent permitted by law, Patrolog.com and its affiliates, officers, directors, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses resulting from your use of the Service.

Our total liability shall not exceed the amount you paid us (if any) in the 12 months preceding the claim or €100, whichever is greater.

11. Indemnification

You agree to indemnify and hold harmless Patrolog.com, its affiliates, officers, directors, and employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit through the Service

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

12.2 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with [Arbitration Rules], except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

14. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms or engage in conduct we deem harmful to our business or other users.

You may terminate your account at any time by contacting us or using account settings.

15. Contact Information

For questions about these Terms of Service, please contact us:

Email: legal@patrolog.com

Address: [Your Business Address]

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.